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Shipping & Returns

Local Hong Kong Payment & Shipment method :

Please select one of the payment method:

(1) CASH on Delivery: hand carry from our Fotan, Hong Kong office ;

(2) PayPal: Visa/ MasterCard ;

(3) Check/Money Order :

- T/T Bank transfer : The HongKong and Shanghai Banking Corporation Limited ;

- WECHAT payment method ;  

- Tap N Go ;

- Octopus O!ePay .

Please ontact us for the reply of account name or number, thanks:

OFFICE TEL:  +852 37047088

WhatsApp:  +852 62143251

Wechat: fatgirl56112201

EMAIL: info@SGL.com.hk

 

 

International order Payment method:

Please browse our website www.SGL.com.hk to select products and add to cart. You can use the link of Paypal or T/T bank transfer.

 

Welcome to contact us for the details too.

EMAIL: info@SGL.com.hk

OFFICE TEL:  +852 37047088

WhatsApp:  +852 62143251

International order Shipment method:

Normally by FedEx / DHL  and welcomes to use your nominated courier.

 

7 day return protection:

(1) If the product is not man-made, please bring defective products and this invoice to our Fo Tan office within 7 days after purchase to exchange new products or equivalent products.

(2) for personal reasons to be returned or replacement, please within 7 days after purchase will be unopened products and invoices to our Fo Tan Office.

(3) The goods sold are not refundable.

Reservation Phone: +852 37047088; Whatsapp +852 62143251

 

 

FOR JEWELRY & ACCESSORIES:

ORDER INFORMATION & GENERAL TERMS                                                

                                                       

1) Warm hints:                                                       

Price per unit. Earring in per pair price, includes same material metal earring pin and post.                                                   

Currency is US-dollars (USD) only.                                                 

                                                       

Our order can calculate "by pcs" and "by gram".                                                 

Formula of order calculated "by pcs":                                                   

Unit price = Labor cost (fixed) + Silver cost (metal weight * silver rate)                                                     

The weight of "by pcs" is silver net weight included silver-loss.                                                  

Formula of order calculated "by gram":                                                       

Unit price = net weight * USD-Price per gram (silver rate + labor rate)                                                     

The weight of "per gram" will be the completed order weight which is included material and insertion.                                                

                                                       

Labor cost/rate is includes the cost as following:                                                 

- Insertion cost & setting work.                                                     

- Relevant plating.                                                 

- Factory labor work.                                                     

                                                       

Silver cost/rate is included loss of metal, and according current market.                                                   

        P.S. : To check Current London Silver Market Price, here is a website:                                               

        http://www.kitco.com/market/us_charts.html                                             

        you can see the "Silver price per kilo" there. Just divide 1000 to get the per gram price in USD.                                              

                        Link to 3 days live chart:        http://www.kitco.com/charts/livesilver.html#ny                   

                                1 USD per oz = 32.15 USD per KG                  

2) Guarantee:                                                 

1)     All of our sterling silver products with 925 certificates.                                               

2)     Certificate of Origin or Form A is free provide when Buyer request. Please note that shipment may delay 1-2 week.                                              

3)     Completed order weight is nearly what Buyer seen and reference weight marked in this PI.                                            

        Supplier will not increase extra weight to gain unreasonable profit. Especially for order calculated "by gram"!                                               

                                                       

3) Basic order condition:                                                       

                        Silver order - Payment terms:       Deposit: full payment of silver cost ; Balance: rest amount before shipment                

                        Brass order - Payment terms:        50% deposit for production ; 50% balance before shipment.                       

                        Shipment terms:     FOB-HK, export by air freight only                

                        Delivery terms:       ship by FedEx in buyer expense                     

        Buyer please informs Supplier if any changes of shipment method before order confirmation.                                        

        Supplier deserved rights to disagree it, especially which may break our custom law.                                        

                                                       

4) MOQ/ MOD/ minimum order:                                                 

The quantities of the goods will be more or less 5-10 pcs of each model.                                                  

For stock is no MOQ/MOD required, USD 1000 for mixed model. Sell in local wholesale price.                                                       

For sample order or test order: no MOQ/MOD required, please reply quantity for re-quotation with sample charges.                                                 

For test order without sample charges: SILVER items: 20-50 pcs per model up.                                                 

For test order without sample charges: 50-100 pcs per model up.                                                     

For formal order SILVER items: 100 pcs per model up.                                                

For formal order BRASS items: 200 pcs per model up.                                                        

                                                       

5) Delivery Time:                                                   

- Stock: 1-7 days                                                     

- Sample: around 2 weeks                                                     

- Order: around 4-6 weeks after order confirmation by deposit.                                                 

When deposit received, supplier will notice buyer about the accurate delivery date.                                                

                                                       

6) Payment method:                                                      

TT bank transfer.                                                    

                                                       

7) Order confirmation:                                                  

Please confirm order by email or fax, by your company email or chop.                                                     

                                                       

Silver rate in order file:                                                 

Because silver market is fluctuation, silver rate/cost is base on the date of supplier received deposit.                                                    

                                                       

The following will be marked clearly at each order file: (after payment received)                                                    

- London market silver rate from www.Kitco.com                                                

- Formal bank receipt of supplier's account, shown the actual amount that supplier received (related to deposit amount in order file).                                                    

                                                       

8) Payment account:                                                      

***Contact us for the details: Dana@SGL.com.hk                

                                               

Please write our order number in "reference/ remarks" during submit any payment,                                                      

and send us a bank receipt for faster confirmation use, thank you.                                                    

                                                       

9) More details:                                                     

Payment:                                                

1)     Do not accept cash or cheque, please pay by T/T transfer.                                          

2)     After supplier received deposit, production start. Exception made by supplier or as agreed.                                            

3)     When order completed and before shipping, Buyer need to settle all the balance in order, shipment cost,                                             

        and other charges if needed and marked in order.                                               

3)     Buyer responsible for all the bank charges, shipment bill, insurances, duty taxes,                                             

        and other service charges, special package fee if requested.                                              

5)     If the balance is not enough to cover those charges, supplier deserved rights to not shipping parcels.                                             

6)     Special payment term is provided for long-time business Buyer.                                         

                                                       

Shipment:                                                       

Shipment value must be 100% same as order value. By regular custom and export declaration.                                                     

H.S. codes same as product description. DHL & EMS not accept silver jewelry shipment.                                                 

Silver order courier only by FedEx, UPS or Brinks.                                                

1)     All shipment cost pay by Buyer, please advice if insurance or any shipping documents are needed.                                         

2)     FOB-HK by air freight only: FedEx or UPS. DHL, EMS and SpeedPost only for brass order shipment.                                         

3)     If ship by sea: Buyer responsible for all cost which may happen:  transporting, loading, service charges, freight cost, etc.                                             

4)     Please provide us if Buyer have any shipping account or nominate forwarder.                                          

5)     Before confirmation of order, please inform supplier if there are any special shipment method,                                             

        or supplier deserved rights to disagree and provide relevant documents.                                          

6)     All shipment cost is prepaid before shipping.                                               

7)     Special shipment term is provided in sight or long-time business Buyer.                                            

8)     Supplier responsibility of order will be ended once parcel collected from buyer nominated shipping forwarder.                                               

                                                       

After shipment:                                                      

1)     All of the silver products with 925 certificate and in good quality.                                              

2)     Please notice supplier asap if any item accidently loss stone or damage during transporting.                                          

        supplier will free repair when Buyer find out this problem occured within 2 weeks after shipment.                                        

3)     If merchandise is destroyed by human, supplier will charge repairing fee.                                        

4)     Mailing bill of return items is pay by Buyer. Exception made by supplier as agreed.                                         

5)     Goods sold are not returnable except wrong production on different models.                                           

                                                       

Remarks of quotation / Performa invoice / invoice / order file / pricelist:                                                 

1)     If supplier has not received balance before deadline, this order is cancelled.                                            

-       When order is completed, supplier will inform buyer about shipment and balance settlement.                                               

-       Deadline meant 2 weeks after supplier inform buyer about order completed and according delivery time marked in order.                                            

-       Then this order is cancelled by buyer in case of no response and un-responsible.                                              

-       Deposit will not return to buyer, all merchandise belong to supplier in this case.                                              

                                                       

2)     Remarks of ring size in normal case:                                            

-       Ring size will be marked at each packing plastic-bag for buyer's reference.                                              

-       Because all items are handmade, rings size will have little different occurs.                                            

-       It should not have big different or change to other numeric size number. Thanks noted and understanding.                                           

                                                       

3)     About color CZ:                                              

-       Factory will produce merchandise according to color CZ code marked at order ONLY.                                              

-       Please confirm the code number which is match Buyer's need. Goods are not returnable when order completed and shipped.                                        

                                                       

4)     About special package needed:                                             

-       Supplier will use simple material: plastic bag & bubble sheet for package only.                                        

-       Please notice clearly if Buyer needs any special requirement on package.                                        

-       Buyer may need to pay packaging cost: ordering different kind of package material: e.g paper card or boxes. It is includes factory labour work.                                         

                                                       

5)     Because our products are handmade, so the weight of each item is reference only.                                         

-       Although same model, they may have little difference on weight.                                              

-       Don't worry, it should be no big difference or maybe lighter.                                              

-       And supplier guaranteed will not make the products heavier to gain extra profit.                                             

        Fair trade for "by gram" order: Buyer is only need to pay the balance according to finished product weight as shown in Commercial Invoice.                                              

                                                       

6)     To prevent any argument about final order total weight and price in order value:                                            

-       We are using same model of pound to measure weight at both factory & office;                                              

-       Before parcel ship, we have double checked all the total net weight in order;                                           

-       We are using same method to measure total weight in order;                                            

-       So order value is according to our Invoice, there is no problem for our recent customer in any previous order                                               

-       There is no argument or refund if Buyer measure weight by their own tools and find out any different.                                         

                                                       

Supplier deserved rights to edit the above terms with notice to the Buyer.                                                

Any special shipment or payment terms which is mark in order file is the effective terms.      

 

This terms was last modified on 2012-11-22
Contacting Us
If there are any questions regarding this terms you may contact us using the information below.
www.SGL.com.hk
Fotan, Hong Kong 00852
info@SGL.com.hk
852-37047088
This policy is powered by Trust Guard PCI compliance scans.                                              

 

 

Delivery Information:                                                 

<<Delivery Time>>                                        

- In stock: 1-7 days                                                                                                         

- Out of stock or OEM Sample: around 2-4 weeks

- Company order: around 4-6 weeks after order confirmation by deposit.         

 

<<Shipment method:>>

Courier such as FedEx, DHL, EMS, Speedpost, SF Express, TNT… ect.

Supplier will choose or suggest Buyer the best (fast, safe arrival in reasonable freight cost) courier. Cost is depends on destination. Welcome Buyer nominated any shipping forwarder.

 

<<Payment method>>                                                 

Worldwide: TT bank transfer.

Online shopping: Paypal, Visa, Master,

C.O.D: Hong Kong and China Guangdong province only

Cash: Hong Kong local shopping only.

Oversea company order may use L/C.

-  Total amount less than US$1,000 : Paypal only. Plus 4% service charge.

-  Total amount more than US$1000. T/T bank transfer only. Plus bank or any service charges occurred.

When payment received, supplier will notice buyer about the shipment information and accurate delivery date.  

                                                       

<<Supplier Bank account>>                                         

1) T/T - bank transfer and information:                                                

REMARKS: Buyer should pay the bank charge or any service charge.                 

Bank name: HSBC Hong Kong

Account number: 819-509563-838

Account name: Service Guide Lan Enterprise (HK) Limited

Bank address: 1 Queen's Road Central, Hong Kong

Bank Code: 004 (for local payment)

SWIFT code: HSBCHKHHHKH (for telegraphic transfers)                      

Please write our order number in "reference/ remarks" during submit any payment,       and send us a bank receipt for faster confirmation use, thank you.

<<Payment terms>>

  • Online shopping: full payment plus shipment fee.
  • Company order: 30% deposit, 70% plus freight charges settle before shipment.

<<Shipment terms>> negotiate. Normally FOB-HK, ship by FedEx. Providing cert of origin for company order.

                                                       

<<Company order PAYMENT condition>>                                                 

Payment:                                                

1)     Do not accept cash or cheque, please pay by T/T transfer.

2)     After supplier received deposit, production start. Exception made by supplier or as agreed.                                            

3)     When order completed and before shipping, Buyer needs to settle all the balance in order, shipment cost, and other charges if needed and marked in order.

4)     Buyer responsible for all the bank charges, shipment bill, insurances, duty taxes, and other service charges, special package fee if requested.

5)     If the balance is not enough to cover those charges, supplier deserved rights to not shipping parcels.

6)     Special payment term is provided for long-time business Buyer.

                                                       

<<Company order SHIPMENT condition>>                                                

Shipment value must be 100% same as order value. By regular custom and export declaration.                                                     

H.S. codes same as product description. DHL & EMS not accept silver jewelry shipment.                                                 

Silver order courier only by FedEx, UPS or Brinks.                                                

1)     All shipment cost pay by Buyer, please advice if insurance or any shipping documents are needed.                                         

2)     FOB-HK by air freight only: FedEx or UPS. DHL, EMS and SpeedPost only for brass order shipment.                                         

3)     If ship by sea: Buyer responsible for all cost which may happen:  transporting, loading, service charges, freight cost, etc.                                             

4)     Please provide us if Buyer have any shipping account or nominate forwarder.  

5)     Before confirmation of order, please inform supplier if there are any special shipment method,      or supplier deserved rights to disagree and provide relevant documents.                                            

6)     All shipment cost is prepaid before shipping.                                               

7)     Special shipment term is provided in sight or long-time business Buyer.

8)     Supplier responsibility of order will be ended once parcel collected from buyer nominated shipping forwarder.                                               

                                                       

<<After shipment>>                                                     

1)     Please notice supplier asap if any damage during transporting. Supplier will free repair when Buyer find out this problem occurred within 2 weeks after shipment.

2)     If merchandise is destroyed by human, supplier will charge repairing fee.

3)     Mailing bill of return items is pay by Buyer. Exception made by supplier as agreed.                                         

4)     Goods sold are not returnable except wrong production on different models.   

 

 

Terms and Condition:

<<MOQ/ MOD/ minimum order:>>

For stock is no MOQ/MOD required, USD 1000 for mixed model. Sell in local wholesale price.                                                       

For SAMPLE order or test order: no MOQ/MOD required, please reply quantity for re-quotation with sample charges.                                                 

For TEST/FIRST order with refundable sample charges: 20-50 pcs per model up.

For TEST/FIRST order without any charges: 50-100 pcs per model up.                       

For formal SILVER jewelry order: 100 pcs per model up.                                     

For formal BRASS jewelry order: 200 pcs per model up.

For formal ELECTRONIC order: 100 pcs per model up.

 

<<Order confirmation and Production>>

Online shopping: once you confirmed order from our website, and submit relevant payment. This order is confirmed. Payment is not returnable.

Company order: once the Supplier received deposit from Buyer, production will start. This order is not acceptable to change or with any amendment. Deposit amount will not returnable in any case.

 

<<JEWELRY product condition>>:

<<Materials>> 1) Sterling silver jewelry with 925 certificates; 2) Brass

<<Insertion>> 1) Cubic Zircon; 2) Crystal; 3) Swarovski; 4) Fresh Water Pearl; 5) Imitation Pearl / Plastic Pearl.

<<Plating>> by our factory with specific solutions to maintain products last longer.

Normally Rhodium Plated. None-plated or all plating is available too.

Guaranteed Nickel-free and no copper underlay.

Accept nominated microns or microinches.

<<Quality>> high polish, stable good quality with expert labors. You will satisfy the good sale of our products.

 

<<ELECTRONIC product condition>>:

All products included “instruction menu” in each package. Specification is truth and work. Quality is assured. Warranty is provided.

Portable projector has 3 months warranty.

Bluetooth wireless speaker has 1 month warranty.

LED and others light product have different warranty which with relevant information.

 

This term was last modified on 2012-11-22
Contacting Us
If there are any questions regarding this terms you may contact us using the information below.
www.SGL.com.hk
Fotan, N.T.
Hong Kong, China
info@SGL.com.hk
852-37047088
This policy is powered by Trust Guard PCI compliance scans.

* This page is subject to the English version *

*** SGL® is copyrighted and may not be reproduced without permission.

 

 

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